Terms and Conditions
These terms explain the conditions for using the mazzage.app website and for joining mazzage as a founding shop.
1. About these terms
These terms cover the mazzage.app website and the mazzage “founding shop” program. mazzage is a booking system for massage shops.
Shops that join as founding shops sign a written Founding Customer Agreement with us before paying. If these terms and a signed agreement differ, the signed agreement applies.
2. Who provides the service
mazzage is provided by an individual: Khun Pornthip, Lat Phrao, Bang Kapi, Bangkok
The provider is not VAT-registered, so no VAT is charged on the fees.
3. The service
On launch day, mazzage includes at least:
- Customers book through LINE and the website, verified by SMS OTP
- Schedules for therapists, rooms and beds
- Therapist commission in 3 ways: % of price, baht per hour, or set per service
- Multi-branch management
- Customer consent under Thailand’s PDPA
- Booking deposits via the shop’s PromptPay — available after launch, and each shop can switch it on or off
4. Price and payment
- Founding price 990 baht per month per branch
- Paid yearly in advance: 11,880 baht per branch
- The 12 months start on the day the system goes live for your shop, not the day you pay
- We issue a receipt for every payment
5. Founding shop benefits
- Price locked at 990 baht per month per branch for 3 years from launch, as long as you renew without a break. If there is a break, this price ends.
- Free setup: we enter your services, prices, therapists, rooms and beds, and branches for you
6. Refunds
- If the system is not live for your shop by 31 January 2027, you can ask for a full refund. “Live” means every feature in section 3 works, except deposits, which follow after launch.
- Ask for the refund in writing within 30 days after 31 January 2027
- We transfer the refund within 15 days of your request
- Once the system is live, cancelling part-way is not refunded
7. Costs not included
- SMS is used for customer phone OTP and reminders for bookings the shop creates. Each branch includes 100 messages per month; extra messages are 1 baht each.
- LINE messages: reminders for online bookings are sent through your shop’s LINE Official Account. You pay LINE directly for those messages.
- Devices such as computers, tablets or phones are provided by the shop
8. What each side does
- We keep the system working as described in section 3 and fix system problems within a reasonable time
- The shop gives us the information needed for setup and uses the system lawfully
9. Personal data
Each shop’s customer data is kept separate. The shop is the data controller, and we process the data only on the shop’s instructions. We never use or share it for anything else. See the Privacy Policy for details.
10. Changes to these terms
We may update these terms and will show the last-updated date at the top. Updates do not change the conditions of an agreement you have already signed.
11. Contact us
Message us on LINE, call 086-401-9688 (Mon–Fri, 9:00–18:00), or email [email protected].